Right of Withdrawal:
You have 14 days from the receipt of your order to return any item, subject to compliance with the conditions below.
1/ Any return request must first be validated by SERICA via email only. To initiate a return, the customer must contact the After-Sales Service (SAV) through the dedicated contact page and provide the relevant order details to enable processing of the request.
2/ Simplified return procedure – To ensure a fast and secure process, a prepaid return label through our partner DHL is provided. To ensure optimal tracking, only the use of this label will be accepted by SERICA for a product return.
3/ Return fees – Fixed return fees will be applied and deducted from the refund amount. These fees cover the logistics costs as well as the quality control performed upon receipt of the product:
- 35 € for watch returns within Europe / 10€ for an accessory
- 50 € for watch returns outside Europe / 20€ for an accessory
4/ Return conditions – The returned product must be new, unused, and in its original packaging. Upon receipt, an analysis will be conducted by our dedicated service. If the product meets the requirements (without scratches or signs of use), the return will be validated.
5/ Refund process – The refund will be processed using the same payment method used for the purchase and will take place within 14 days maximum after receipt and validation of the return.